Cloud Services, Terms and Conditions, Service Levels, SLA Appendix

This SLA Addendum is intended to be used in conjunction with TechSverige’s General Terms and Conditions for Cloud Services.

The SLA Addendum constitutes an addendum to the agreement entered into by the parties ("the Agreement").

If there is any conflict between the Agreement as a whole and this SLA Addendum, the Agreement, including all other addenda, shall take precedence over this SLA Addendum.

A prerequisite for the use of this SLA Addendum is that an agreed-upon Level of Service has been established in Section 2 and that an applicable price reduction in the event of non-compliance has been agreed upon in Section 8.1 below or elsewhere in the Agreement.

If the Customer Support (Help Desk) Service is included among the agreed-upon Services, it is assumed that the agreed-upon service level has been specified in Section 3 below or elsewhere in the Agreement. Otherwise, this SLA addendum does not apply to that Service.