Infrastructure Services - Terms and Conditions, Service Levels, SLA

This SLA addendum is intended to be used in conjunction with TechSverige's General Terms and Conditions for IT Infrastructure Services.

The SLA Addendum constitutes an addendum to the agreement entered into by the parties.

If there is any conflict between the rest of the agreement and this SLA addendum, the portions of the agreement drafted by the parties, including other addenda, shall take precedence over this SLA addendum.

A prerequisite for the use of this SLA addendum is that an agreed-upon Availability has been specified in Section 2.1 and that the applicable price reduction in the event of non-compliance has been agreed upon in Section 8.1 below or elsewhere in the Agreement. If the Customer Support (Helpdesk) Service is included among the agreed-upon Services, it is a prerequisite that the agreed-upon service level has been agreed upon in Section 3 below or elsewhere in the Agreement. Otherwise, this SLA Addendum does not apply to that Service.