300 kr
900 kr excl. VAT for non-members
The annex can be used when the supplier has committed to service levels for availability and customer support for infrastructure services. It is intended for use with IT Infrastructure Services.
The Swedish agreements are ordered in bundles of 10 copies in each bundle.
Printed standard contracts are purchased via print on demand: All our standard contracts are printed when the customer makes a purchase of printed standard contracts, so-called print on demand. When purchasing print on demand products, the right of withdrawal ends when the production of the product has begun, which means that the purchase of printed standard contracts is binding.
Definitions
Contracted Availability
Contracted service level for Customer Support
Outages for which the provider is not responsible
Reporting of outages
Measurement
Follow-up
Price deduction for non-fulfillment of agreed service level
To get digital access, you need to subscribe to the standard contracts. It costs 6500 SEK/year for members and 13000 SEK/year for non-members. You save both time and the environment that way.
TechSverige uses the Confederation of Swedish Enterprise's login service. If you do not have an account with the Confederation, you can create one in the next step. Once you have logged in via the Confederation of Swedish Enterprise, you will be sent back to TechSverige's site.