Contents
Definitions
Commitment of the supplier
Exceptions to the supplier's obligations
Customer's commitments
Start date for Maintenance
Service level
Change of Maintenance
Compensation, fees and payment terms
Documentation
Special provisions for Maintenance of a machine product
Special provisions for Software Product and System
Confidentiality
Security, personal data
Responsibility for Maintenance
Limitation of liability
Relocation and modification of Maintenance Items
Business ethics principles
Contract period
Early termination, cancellation
Termination of cooperation
Notifications
Assignment
Applicable law, dispute