Welfare Technology and Services, Terms and Conditions Service Levels SLA Annex

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This SLA appendix is intended to be applied together with TechSverige's general provisions Welfare Technology and Services.

Printed standard contracts are purchased via print on demand: All our standard contracts are printed when the customer makes a purchase of printed standard contracts, so-called print on demand. When purchasing print on demand products, the right of withdrawal ends when the production of the product has begun, which means that the purchase of printed standard contracts is binding.

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Article number: T-053-P Categories: ,

Contents

  1. Definitions
  2. Agreed Availability
  3. Agreed service level for turnaround time
  4. Reporting of interruptions
  5. Measurement
  6. Follow-up
  7. Price deduction for non-compliance with the agreed service level